Contact Us – TCG Cards
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Have a question about an order, a card, or anything else? Our team of collectors is ready to help — 7 days a week.

Live Chat

Chat with our team in real time. The fastest way to get help with your order or any question.

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Email Us

Send us a message and we’ll get back to you within 24 hours — usually much sooner.

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Contact Information

Email support@tcgcards.com
Response Time Within 24 hours (usually faster)
Worldwide We serve customers in 180+ countries

Support Hours

Monday9am – 9pm
Tuesday9am – 9pm
Wednesday9am – 9pm
Thursday9am – 9pm
Friday9am – 9pm
Saturday10am – 6pm
Sunday10am – 6pm
All times are GMT. Email support is available outside these hours and we’ll reply the next business day.

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Common Questions

Quick answers before you reach out
We aim to respond to all emails within 24 hours. Live chat replies are usually instant during support hours. We’re available 7 days a week.
Yes, if the order hasn’t been dispatched yet. Contact us as quickly as possible with your order number and we’ll do our best to help.
First check your tracking link from your dispatch email. If tracking shows no movement for over 7 days, contact us with your order number and we’ll investigate immediately.
We’re sorry about that! Please email us a photo of what you received along with your order number. We’ll arrange a replacement or full refund right away.
Send us photos and a list of your cards via email or DM. We’ll review and get back to you with a competitive offer, usually within 24 hours.
Yes! For large orders or repeat buyers, we can offer custom pricing. Reach out via the form above or email us directly to discuss your requirements.